Customer Experience & Sales Support Executive
Remote (UK), with occasional travel to client sites ~ Full-time, permanent ~ Reporting to the Sales Manager
Role Summary
Opious is a carrier-agnostic managed connectivity and networking company, delivering Managed Network Services, Cellular Coverage Services, and Rapid Deployment Services to multi-site businesses globally. We're looking for a Customer Experience & Sales Support Executive to look after our clients day to day, produce accurate quotes, and manage opportunities across all three service pillars.
This is primarily a client-facing support and operations role. The focus is on giving existing clients a great experience, turning around accurate quotes quickly, and keeping opportunities moving cleanly through the pipeline — including spotting and supporting upsell opportunities within our existing client base. New business generation isn't a core function of the role: where time allows, you may support light new business activity, but this will always sit behind client care and existing opportunity management.
This role suits someone who takes pride in getting the details right — an accurate quote, a well-maintained pipeline, a client who feels looked after — and who enjoys being the reliable point of contact that keeps commercial activity running smoothly behind the scenes.
Key Responsibilities
The key duties and responsibilities include, but are not limited to:
Act as a day-to-day point of contact for existing clients, handling queries and requests promptly and professionally
Build strong, trusted relationships with client stakeholders across the account base
Proactively check in with clients on satisfaction, flagging any risk of churn to the relevant Account Manager or Sales Manager
Produce accurate, timely quotes for new and existing clients across all three service pillars
Manage and progress opportunities through Pipedrive and Airtable, keeping records accurate and up to date
Coordinate internally with technical and delivery teams to ensure quotes are correctly scoped and priced
Track outstanding quotes and opportunities, following up to keep deals moving
Identify upsell and cross-sell opportunities within existing client accounts, and work with the sales team to bring these to clients
Support renewal and expansion conversations with relevant pricing and commercial information
Where capacity allows, support light new business activity and help qualify inbound enquiries
About You
Experience in a customer service, customer success, sales support, or order processing role, ideally within a technical or managed services environment
Confidence producing quotes or proposals, with a keen eye for accuracy and detail
Strong organisational skills, with the ability to manage multiple clients and opportunities simultaneously
A confident, friendly communicator, comfortable managing client relationships by phone and email
Experience using a CRM to manage pipeline and records — Pipedrive experience is a plus
A proactive, client-first mindset, with the judgement to spot an upsell opportunity or a client at risk
Experience in telecoms, connectivity, IT, or a related managed services environment, and experience quoting or pricing technical products, are a plus but not essential
What we offer
Full-time, permanent role
Remote and Flexible working
Learning and development
Private healthcare
Pension
30 days holiday plus bank holidays
Information Security
At Opious, we are committed to maintaining the confidentiality, integrity, and availability of our information assets and systems.
As part of this commitment, all employees are expected to understand and adhere to our information security policies, procedures, and best practices to ensure a secure working environment and protect our organisation's valuable data.
Therefore, all candidates applying for positions within our organisation will be subject to a thorough background check and screening process to ensure that they possess the necessary skills, experience, and qualifications required for the role and to help us maintain a secure and compliant environment.
Additionally, we expect all candidates to respect the confidentiality of any information they may encounter during the recruitment process and to comply with our organisation's information security policies and procedures.